Returns & Refunds

Returns & Refunds - Online Toys Australia

You'll be pleased to know that Online Toys Australia are here to help with any toy related issue you may have with your order. From choosing the incorrect toy, or receiving the wrong product, to the item not working or not looking like the one on our website, whatever the situation may be, we can help you!

Wrong product purchased

We've all made mistakes from time to time so don't worry! The first thing to do is contact our store, either via phone or email, so we can discuss the best solution that best suits your circumstances. Please have your order number ready when contacting us by phone and please don't forget to include it in your email so we can quickly identify your purchase.

Our friendly staff will then provide you with helpful information with instructions on what to do next.


We sent you the wrong product/s

It's not often that we make mistakes, but we are human after all. So if we have sent you the wrong item, please accept our apologies. Let us know as soon as you can either by telephone (03) 9394 1944 or via email sales@onlinetoys.com.au so we can provide you with instructions on what to do. In the meantime, it's important to remember not to open the product in question or use it or damage it in any way.


Refunds

Refunds are warranted in circumstances where products that are under warranty cannot be replaced or repaired. We may need to issue a refund when products have arrived damaged or faulty, and a replacement is neither available in our store or from our supplier. In most cases, such products are required to be returned. However, this is usually determined on a case-by-case basis and can vary from one customer to the next.

Once the product in question arrives back in our store, a refund (if decided upon) is usually processed within a 24 hour period. Please note, refunds can only be issued via the same payment method that was initially used to place the order, and cannot be refunded to any other person.

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